Good to know before you arrive.

We have a 6-hour cancellation policy for all sessions and events. There are no refunds on purchases; credits are designed to be used at a later time.

• Drop-in credits: you forfeit the credit when cancelling inside the 6-hour window.
• Membership holders: a no-show or late-cancellation fee applies.

Please bring appropriate bathing attire for the group spaces. Clothing is optional in private spaces.

Bring a bathing suit and a water vessel with no glass. Koti provides up to two towels per visit, body wash, and lockers.

No. Koti welcomes a la carte bookings and walk-in appointments. Memberships offer additional access and value for regular guests.

Yes, walk-ins are welcome when space is available. Koti recommends reserving through the website so the session you want is available.

Private rooms include a private shower and a place for belongings. Group spaces have showers that act as changing rooms, cubbies, and a lounge.

Yes. Private contrast rooms hold two, three, or four people depending on the room. Casa Koti Condesa can host larger private groups. Contact Koti on WhatsApp to arrange the space.

Every guest is different. For an average healthy person building a general wellness routine, Koti typically recommends one or two visits per week.

Koti will try to accommodate late arrivals when the schedule allows, but a full session is not guaranteed. Appointments more than 15 minutes late are cancelled without a refund.

Supervised pets are allowed for private-room experiences and must stay off the furniture. Pets are not allowed in group activities.